Terms & Conditions

Effective Date: 12 DECEMBER 2024

Welcome to Tiny Twins Clothing (TTC)! These Terms and Conditions (“Terms”) govern your use of our website [www.tinytwinsclothing.com] and any related services provided by Tiny Twins Clothing (“TTC,” “we,” “our,” or “us”). By accessing or using our website, purchasing products, or engaging in any other activities offered by TTC, you agree to abide by these Terms. If you do not agree to these Terms, please refrain from using our website or purchasing from us.

GENERAL INFORMATION

By accessing our website or purchasing products from Tiny Twins Clothing (TTC), you agree to comply with these Terms. If you do not agree to these Terms, please refrain from using our website.

We reserve the right to update, modify, or revise these Terms at any time without prior notice. All changes will be posted on this page with the updated "Effective Date." By continuing to use our website or services after any such changes, you accept the modified Terms.

You must be at least 18 years old to place an order or use certain features of our website. If you are under 18, you must have the consent of a parent or legal guardian to use the services and make purchases.

PRODUCT INFORMATION

We strive to provide accurate product descriptions, images, and details about the items we sell. However, we cannot guarantee that all information, including product pricing, descriptions, or availability, is 100% accurate. In the event of an error, we reserve the right to correct such inaccuracies and update product listings accordingly.

All products are subject to availability. TTC reserves the right to limit quantities of any item, refuse or cancel orders, and modify the availability of any product at any time without prior notice.

Prices for products listed on our website are in [MYR]. TTC reserves the right to change product prices at any time without prior notice. Taxes, shipping costs, and other fees are not included in the listed price and will be calculated during checkout based on the shipping address.

PLACING AN ORDER

To place an order, you must provide complete and accurate information, including your shipping address, payment method, and any other required details. You will receive an order confirmation email once your order has been successfully submitted.

Your order is an offer to purchase products. TTC reserves the right to accept or decline your order for any reason, including pricing errors, stock issues, or concerns related to fraud. An order is not considered complete until payment is processed, and the order confirmation email is sent to you.

Once an order is placed, it cannot be modified or canceled unless there is an issue with the order. Please review your order carefully before finalizing the purchase.

PAYMENT METHOD

We accept payment via major credit cards (Visa, MasterCard, American Express), PayPal, and other payment methods available at checkout. All payments are processed securely.

By submitting your payment details, you authorize TTC to charge the applicable payment method for your order total, including taxes and shipping fees. We may verify your payment information to ensure the security and accuracy of the transaction.

TTC reserves the right to refuse any order suspected of fraud. If we suspect fraudulent activity, we may cancel the order and take appropriate action, including notifying authorities if necessary.

SHIPPING & DELIVERY

We currently ship to Malaysia, Singapore and few other countries . TTC will ship products to the address you provide during checkout. Shipping fees will vary based on the destination, order size, and selected shipping method.

Orders are typically processed within [2-3] business days. Delivery times may vary depending on your location and the shipping method selected. We do not guarantee delivery dates and are not responsible for delays caused by shipping carriers or other unforeseen circumstances.
Shipping costs are calculated at checkout based on your shipping address and the size/weight of your order. Additional fees may apply for expedited shipping or international orders.

Once your order has been shipped, you will receive a tracking number. TTC is not responsible for delays or lost items during transit, but we will do our best to assist you in resolving any issues.

For international orders, the customer is responsible for any customs duties, taxes, or import fees applicable in the destination country. TTC is not responsible for delays caused by customs processing.

RETURN & EXCHANGES

If you are not satisfied with your purchase, you may return eligible items within [30 days] from the date of delivery. The items must be unused, unworn, and in their original condition with tags intact.

To initiate a return, please refer to our Return and Exchange Policy or contact our customer service team at hello@tinytwinsclothing.com with your order details. Return shipping is the responsibility of the customer unless the return is due to an error on our part (e.g., defective or incorrect items).

Refunds will be processed to the original payment method once the returned items are received and inspected. Please allow 7 business days for the refund to be issued. Return shipping costs are non-refundable unless the return is due to our error.

PROMOTIONS & DISCOUNTS

From time to time, we may offer promotional codes or discounts. To redeem a discount code, simply enter the code during checkout. Discount codes may have an expiration date and cannot be combined with other offers unless specified.

Items purchased during a sale or promotion are subject to the specific terms of that sale. Sale prices cannot be adjusted after the transaction is completed.

CUSTOMER ACCOUNT

You may create an account with TTC to access faster checkout, track orders, and manage your personal details. To create an account, you must provide valid contact information.

You are responsible for maintaining the confidentiality of your account login details. If you believe your account has been compromised, please contact us immediately (support@tinytwinsclothing.com)

INTELLECTUAL PROPERTY

All content on our website, including text, images, logos, and product descriptions, is owned by TTC and protected by copyright and trademark laws. You may not copy, modify, or use our content without express permission.

The name “Tiny Twins Clothing” and the associated logo are trademarks of TTC. You may not use these trademarks without permission.

PRIVACY & DATA PROTECTION

We value your privacy. Any personal information you provide is collected and stored in accordance with our Privacy Policy, which explains how we collect, use, and protect your information. By using our website, you consent to the collection and use of your information as described.

We use cookies to enhance your browsing experience. By using our site, you consent to our use of cookies in accordance with our Privacy Policy.

For more details please refer to our Privacy Policy.

LIMITATION OF LIABILITY

TTC makes no representations or warranties regarding the accuracy, reliability, or completeness of the content on our website. Our products are sold "as-is," and we do not offer warranties of any kind unless explicitly stated.

In no event shall TTC be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services. Our liability is limited to the total amount paid by you for the product(s) in question.

GOVERNING LAW & DISPUTE RESOLUTION

These Terms shall be governed by and construed in accordance with the laws of [Malaysia].

Any disputes arising under these Terms shall be resolved through binding arbitration or, if necessary, in the courts located in Malaysia. You agree to resolve any disputes individually, not as part of a class action.