FAQs
Shipping & Delivery
Do you offer international shipping?
Yes, we offer worldwide shipping! Whether you’re in Malaysia, Singapore, or anywhere else in the world, we can ship our products to you. Shipping charges will be calculated at checkout based on your delivery address.S If you have any questions about shipping rates, feel free to contact us at hello@tinytwinsclothing.com
How long will it take to receive my order?
Orders are typically processed within 1–2 business days (Monday through Friday). Delivery times vary depending on your location. Once your order has been dispatched, you’ll receive a tracking number to monitor your shipment’s progress.
Estimated shipping times:
Within Malaysia & Singapore: Typically 3–5 business days.
International orders: Delivery times can vary depending on the country, but typically take between 7–21 business days after dispatch.
Can I change my shipping address after placing an order?
Once an order is placed and processed, we are unable to change the shipping address. Please double-check your shipping details before completing your purchase to ensure accuracy.
How can I check the status of my order?
You can track the status of your order using the tracking number provided in the dispatch confirmation email. If you have any concerns about your order’s status, feel free to contact us at hello@tinytwinsclothing.com.
Do you offer expedited shipping?
Currently, we offer standard shipping options for both domestic and international orders. If you require expedited shipping, please contact us at hello@tinytwinsclothing.com to inquire about possible options.
Material + Care
What materials are used in Tiny Twins Clothing?
Our clothes are made with 100% cotton [interlock knitted cotton] known for its softness and durability. The thickness of our fabrics ranges from 160gsm to 220gsm. Cotton Interlock Knits are a versatile and delightful choice for children’s clothing, composed of 100% cotton, ensuring breathability, comfort, and a soft touch on the skin. The interlock knit technique results in a thicker, stable fabric with a smooth surface on both sides, making it suitable for children clothing and its balanced stretch allows for ease of movement.
Additionally, the fabric is easy to maintain, retaining its shape, color, and softness even after multiple washes, making it a practical and appealing choice for both casual and activewear for children.
Where are Tiny Twins clothes made?
While our clothes are designed with love and care in Malaysia, the production takes place in India, where we work with trusted partners who share our commitment to quality and ethical manufacturing.
How can I prevent colors from fading?
Always wash garment in cold or lukewarm water with similar colors. Avoid direct sunlight when drying, it can cause fading
Can I wash Tiny Twins clothes with other garments?
Yes, but wash them with similar colors to avoid color bleeding. Also, avoid mixing heavy items like jeans with delicate fabric to prevent damage
Are Tiny Twins garment safe for sensitive skin?
Yes, pur garments are made from 100% cotton, making them soft and gentle on sensitive skin. Washing with mild detergent ensures extra care for your little one's skin
Returns & Others
How do I know if my return has been processed?
Once we receive and process your return, you will receive an email confirming that your return has been completed. If you are receiving a gift card, it will be sent to your email within 5-7 business days after we process the return.
Can I cancel my order after it has been placed?
Unfortunately, once an order has been placed, we are unable to cancel it. However, you may return the items following our standard return policy once they arrive.
Can I exchange an item for a different color or pattern?
Yes, if the item you wish to exchange is available in a different color or pattern, you can follow the return process and place a new order for the color or pattern you want. Shipping fees for exchanges are the customer’s responsibility
Do I need to use the original packaging for my return?
While it is not mandatory to use the original packaging for your return, we recommend using packaging that protects the items from damage during transit. Items returned in damaged or used condition may not be eligible for a return or exchange.